Receptionist PRN - Bedford & Coffee Counties

About the role

The Clinic Office Assistant is responsible for the administrative functions within the medical office, including scheduling patient appointments, following corporate protocol for patient check-in and check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests in a timely manner.

Responsibilities

• Maintain confidentiality of personal, financial, medical, and employment information concerning patients and their families.
• Participate in performance improvement activities.
• Provide excellent customer service to patients, families, significant others, outside vendors, co-workers, and physicians.
• Prepare for next day appointments and notify patients of any appointment delays.
• Dress neatly and appropriately in compliance with the dress code.
• Travel to other clinics as requested to prevent staffing shortages.
• Assist co-workers during down time.
• Assist in all other duties as assigned.

Schedule

Candidates must be open to working days, evenings, and weekends. Days are rotating based on unit and location need. No specific workdays or days off can be guaranteed.

• Primary Care coverage hours: 7:45 a.m. – 4:30 p.m.
• Urgent Care hours: Monday–Friday 7:45 a.m. – 8:00 p.m.; Saturday 7:45 a.m. – 6:00 p.m.; Sunday 11:45 a.m. – 6:00 p.m.

Qualifications

• High School Diploma or GED
• 1 year of relevant work experience

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

Supporting Colleagues:

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

Delivering Excellent Services:

• Serves Others with Compassion: Invests time to understand the problems and needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality:

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively:

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation:

• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Benefits

This role offers a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.