Receptionist (Per Diem)

This is a per diem, part-time position at Providence Place at Ingleside, an exceptional 55-plus active adult independent living community located on a scenic hilltop in Holyoke, Massachusetts. We work diligently to enhance the senior independent living experience and offer a variety of programs for our residents to maintain an active lifestyle.

Responsibilities

• Answers all incoming phone calls by the third ring, clearly and concisely identifying the facility. Routes calls to the proper person, pages appropriately, or takes messages.
• Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner. Demonstrates respect and regard for all residents, families, and co-workers to ensure a professional, responsive, and courteous environment.
• Sorts and directs mail and deliveries in a timely fashion to the proper person or department; performs various secretarial duties.
• Maintains complete confidentiality regarding resident and facility business.
• Maintains high standards of employee conduct in accordance with Federal, State, Local, and THSC standards.
• Follows all safety, security, infection control, and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-worker and facility property.
• Follows emergency protocols as the first responder to safety, resident, or building events as first-line staff/first contact.

Requirements

• Must be able to read, write, and converse in English; demonstrate ease with multi-task assignments.
• Must have sufficient maturity, social, and computer skills as acquired by a high school diploma or equivalency.
• Must have a current, valid driver’s license.
• Attends all mandatory SPHS yearly in-services on resident rights, safety, right to know, and bloodborne pathogens according to DPH regulations.
• Attends CSR in-services on a quarterly basis and other training as needed.

Working Conditions

• Requires moderate physical effort and mobility on a regular basis, including continuous sitting with frequent standing, walking, bending, stooping, reaching, lifting, pushing, and pulling.
• Some irregularity in hours due to weekend/holiday scheduling.
• Some stress due to deadline demands.

Reporting Relationships

• Reports to the Business Office Clerk.
• May assist in departmental training with new procedures or policies.
• Has no supervisory responsibility for other employees.