Receptionist Per Diem

Core Responsibilities

• Communicates effectively and provides outstanding customer service to Residents, staff and visitors.
• Demonstrates a high level of professionalism, a professional appearance and a positive can do attitude when interacting with others and when dealing with issues that arise.
• Welcomes in a courteous, polite and warm manner, all visitors, family members, residents, staff, job applicants, contractors and service providers - directing and announcing them appropriately if needed.
• Provides immediate and courteous information or assistance and/or by following up if an answer or solution is unclear.
• Operates facility telephone and radio systems effectively and with proper etiquette at all times; determines nature of call and relays information or routes call as appropriate.
• Trikes emergency calls, doors and fire alarms and responds in accordance with established policies and procedures.
• Calls the fire department or police as directed. Properly logs pertinent information in the One Note Log.
• Serves as dispatcher for emergency calls, fire alarms and emergency situations.
• Maintains confidentiality of information regarding employees and residents.
• Maintains accurate resident census in the Red Book that is accessible to residents by following the Red Book Policy.
• Maintains office security by following safety procedures and controlling access via the Reception Desk - visitor and contractor logbooks, issuing contractor badges.
• Responsible for allowing access to doors, Rogers Residence, Woolman Courts, Parking Lot I, Wellness Center, Loading Dock and Arts & Social Wing.
• Follows proper procedures for emergency situations or security alerts (i.e. resident elopement, civil disturbance, employee termination, etc.).
• Accepts job applications from applicants and processes them on to Human Resources.
• Makes and records reservations for guest rooms using appropriate procedures in the Guest Room scheduler.
• Notifies Lead Receptionist and Administration Services Supervisor of any mistakes and properly completing cashier close out at the end of every shift.
• Accurately performs a wide variety of Clerical and Administrative assignments including, but not limited to typing, filing, word processing, copying, collating, faxing, making file folders, or other as needed.
• Maintains Information Center-replenishing copies as needed.
• Straights up the Copy Room at the end of the shift—paper in machines and on shelves, etc.
• Supports various Community Relations & Development events under the direction of Administration Services Supervisor—including development and production of surveys, signs and booklets.
• Adheres to all attendance, compliance, mandatory training, regulatory and safety standards, including the Code of Conduct; as well as the organizations policies and procedures covering Privacy and Security in compliance with HIPAA regulations.

Core Qualifications

• High School Graduate
• 1-3 Years of administrative or equivalent healthcare related experience.
• Computer literacy with competency in Word, Excel, accessing the internet, sending emails and the ability & willingness to learn new programs.
• Ability to generate a high caliber of business communications such as letters, memos, and forms with proficient use of verbal, grammar, punctuation and spelling.
• Ability to communicate effectively by consistently demonstrating excellent interpersonal skills and positive body language which reflects a high degree of respect, sensitivity, patience, and tolerance for others.
• Ability and to able to make appropriate decisions and accurately perform a variety of tasks, often simultaneously and under pressure.
• Ability to give and follow complex written and oral directions and demonstrate excellent judgment and follow-through.

Physical Requirements/Environmental Conditions

• Must be able to move about freely to respond to situations requiring lifting, carrying, bending, stooping, standing, walking, sitting, assessing, and using a computer, telephone, paper cutter, copier and fax machine.
• Must be able to hear, read, write and speak English.
• The work environment includes the Front Desk Reception Area and other areas within the Medford Leas Campus.