Receptionist (PER DIEM)

About the Role

Greets, assists, and directs visitors, residents, and other callers. Coordinates with the Recreation Department to provide various recreation activities on a per diem basis.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• Provides assistance, guidance, and direction to visitors and residents; ascertains the nature of their business and directs them to appropriate locations in Assisted Living and Memory Care communities.
• Calls for an escort when necessary.
• Receives messages, flowers, newspapers, and other items; notifies appropriate staff and arranges delivery to residents or staff.
• Performs various recreation activities such as exercise, games, and discussion groups.
• Maintains files on residents’ requests for meal service and other needs.
• Maintains directory and files on current residents, including their locations, status, and other pertinent information.
• Assists in care and maintenance of department equipment and supplies.
• Participates in educational programs and in-service meetings; attends required meetings.
• Handles all incoming emergencies through the Call-for-Aid System; notifies and directs appropriate staff.
• Schedules resident transportation requests.
• Inputs maintenance and housekeeping work orders.
• Maintains Outlook calendar for guest room reservations.
• Fills in as needed for Administrative Assistants.
• Sorts and distributes all incoming correspondence.
• Assists staff with administrative duties and requests.
• Receives daily prescriptions from various pharmacies.
• Performs all other duties as assigned.

Requirements

• High School diploma or equivalent.
• Customer service and office experience is preferred.
• Demonstrates behaviors and principles of person-centered care, including affording people dignity, respect, and compassion, and providing coordinated, personalized care and support.