Receptionist (Per Diem)

About the Role

Providence Place at Ingleside is an exceptional 55-plus active adult independent living community located on a scenic hilltop in Holyoke, Massachusetts. This is a per diem, part-time position performing various secretarial functions including answering and routing phone calls, sorting incoming staff/resident mail, typing, and copying reports. The role requires exhibiting politeness and courtesy towards visitors, cooperation with staff, and maintaining confidentiality of all facility matters.

Responsibilities

• Answers all incoming phone calls by the third ring, clearly and concisely identifying the facility, and routes calls to the proper person, pages appropriately, or takes messages.
• Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner.
• Demonstrates respect and regard for all residents, families, and co-workers to ensure a professional, responsive, and courteous environment.
• Sorts and directs mail and deliveries in a timely fashion to the proper person or department; performs various secretarial duties.
• Maintains complete confidentiality regarding resident and facility business.
• Adheres to high standards of employee conduct in accordance with Federal, State, Local, and THSC standards.
• Follows all safety, security, infection control, and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-worker and facility property.
• Acts as the first responder to safety, resident, or building events, following emergency protocols.
• Attends all mandatory SPHS yearly in-services on resident rights, safety, right to know, and Bloodborne pathogens according to DPH regulations.
• Attends CSR in-services quarterly and other training as needed.
• May assist in departmental training with new procedures or policies.

Requirements

• Must be able to read, write, and converse in English; demonstrate ease with multi-task assignments.
• High school diploma or equivalency, with sufficient maturity, social, and computer skills.
• Current, valid driver’s license.
• Moderate physical effort and mobility required on a regular basis, including continuous sitting with frequent standing, walking, bending, stooping, reaching, lifting, pushing, and pulling.
• Some irregularity in hours due to weekend/holiday scheduling and stress due to deadline demands.

Working Conditions

• Per diem position with irregular hours, including weekends and holidays.
• Moderate physical effort required, including continuous sitting, frequent standing, walking, bending, stooping, reaching, lifting, pushing, and pulling.
• Some stress due to deadline demands.

Reporting Relationships

Reports to the Business Office Clerk. No supervisory responsibilities for other employees.