Receptionist Per Diem

About the role

The Gurwin Healthcare System in Commack, NY, includes the 460-bed Gurwin Jewish Nursing & Rehabilitation Center, offering short-term rehabilitation, long-term skilled nursing care, memory care, respiratory and ventilator care, palliative and hospice care, social and medical adult day programs, and on-site dialysis. The campus also houses Gurwin’s Assisted Living community (Gurwin Jewish: Fay J. Lindner Residences), independent living community (Fountaingate Gardens), and Certified and Licensed Home Care Agencies.

Responsibilities

• Operate the switchboard for the Center to provide routine information and direct calls to appropriate areas and personnel in accordance with policy and procedure.
• Monitor fire alarms and respond in accordance with policy and procedure.
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Demonstrate excellent customer service skills.
• Able to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forward medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Respond to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Provide assistance and guidance to visitors, directing them to various locations.
• Record all outgoing calls, local and long distance, according to procedure.
• Effectively communicate with all personnel and visitors.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Assist in the transportation of residents, as appropriate.
• Adhere to all aspects of Customer Service, some examples include the following: Working together, showing empathy, courteous communication and respect for others.

Requirements

• High School diploma or equivalent education.
• Previous receptionist experience preferred.
• Excellent communication and organizational skills.

Qualifications

None specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Per diem schedule, working various shifts when other Receptionists are scheduled off.