Receptionist - Part-time / On-Call

About the role

The Receptionist in an independent living, memory care, and/or assisted living facility serves as the first point of contact for residents, visitors, and staff, providing a welcoming and organized environment.

Responsibilities

• Warmly welcome visitors, residents, and staff, providing information and directing them as needed.
• Answer and direct phone calls, take messages, and ensure prompt communication.
• Answer questions about the facility, resident status, services, and general information.
• Manage mail, packages, and deliveries; schedule appointments; assist with filing, data entry, and other light clerical duties.
• Keep accurate records of visitors, deliveries, and appointments, and ensure the confidentiality of sensitive information.
• Maintain a clean and organized reception area and contribute to a positive atmosphere.
• Facilitate communication between residents, families, and staff, and escalate concerns to appropriate personnel.
• Assist with transportation scheduling, guest meal coordination, and other tasks as needed.
• Ensure all necessary information is up-to-date and readily available.
• Other duties as assigned.

Requirements

• One or more years of experience in a clerical position, preferably in a healthcare setting.
• Passion for caregiving and enhancing the quality of life for residents.
• Excellent communication skills for interacting with residents, families, and staff.
• Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to provide a positive and helpful experience for residents and visitors.
• Ability to address issues and find solutions efficiently.
• High standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimal assistance.
• High school diploma or equivalent.
• Compassion for and desire to work with the elderly.
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Benefits

• Comprehensive medical, dental, and vision plans with low individual and family deductibles (benefits eligible at 30+ hours/week).
• 401(k) Retirement Plan with discretionary employer match.
• Paid Time Off (PTO) and premium pay for holidays worked (conditions apply).
• Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs, and work/life balance.
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options, and CERA (Commuter Expense Reimbursement Account).
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.

Location: 1000 Riverview Drive, Rio Rancho, NM 87124. Part-time position.