Receptionist - part time

Responsibilities

• Serve as the primary point of contact for incoming phone calls and front desk inquiries.
• Provide accurate information, route calls appropriately, and ensure timely follow-up where needed.
• Represent the organization with professionalism, courtesy, and a strong customer service mindset in every interaction.
• Document all customer interactions (calls, emails, and in-person inquiries) accurately and promptly within Salesforce.
• Ensure all customer concerns are logged and routed to the appropriate departmental queues in alignment with established procedures.
• Maintain high data integrity and consistency in all case documentation to support effective resolution and reporting.
• Manage incoming and outgoing correspondence, including mail, email, and fax communications.
• Perform general administrative tasks including data entry, filing, photocopying, and office supply maintenance.
• Support internal teams with scheduling, coordination, and ad hoc administrative needs as requested.
• Serve as a knowledgeable and helpful resource for visitors and callers regarding general organizational information, services, and location details.
• Aid with special requests such as transportation coordination, reservations, and general visitor or staff support needs.

Requirements

• Proven experience as a Receptionist, Front Office Representative, or similar customer-facing role utilizing a multi-line phone system.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a CRM; Salesforce experience preferred.
• Hands-on experience with standard office equipment (fax, printers, scanners).
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills with the ability to multitask, prioritize, and follow documented processes consistently.
• A resourceful, proactive approach to problem-solving and a genuine commitment to delivering high-quality customer experiences.
• A high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.

Skills

• Customer Service
• Microsoft Office Suite
• CRM (Salesforce)
• Office Equipment
• Communication
• Organizational Skills
• Problem Solving

Benefits

• Competitive salaries
• Medical, dental, vision, life, and disability coverage
• Generous Paid Time Off (PTO)
• Paid holidays (including your birthday off!)
• $1,000 employee referral program
• 401(k) with company matching

Pay

The salary for this role is $16.00 to $16.50/hour + bonus.

Schedule

This is a non-exempt, hybrid position (following training) based in Fort Wayne, Indiana. This is a part-time position (20 hours/week).