Receptionist - part time

At Sharetec, we believe in the talent of our workforce and strive to make millions of peoples’ lives easier by developing innovative solutions for credit unions and their members.

About the role

This is a non-exempt, hybrid position (following training) based in Fort Wayne, Indiana. It is a part-time position (20 hours/week).

Responsibilities

• Serve as the primary point of contact for incoming phone calls and front desk inquiries.
• Provide accurate information, route calls appropriately, and ensure timely follow-up where needed.
• Represent the organization with professionalism, courtesy, and a strong customer service mindset in every interaction.
• Document all customer interactions (calls, emails, and in-person inquiries) accurately and promptly within Salesforce.
• Ensure all customer concerns are logged and routed to the appropriate departmental queues in alignment with established procedures.
• Maintain high data integrity and consistency in all case documentation to support effective resolution and reporting.
• Manage incoming and outgoing correspondence, including mail, email, and fax communications.
• Perform general administrative tasks including data entry, filing, photocopying, and office supply maintenance.
• Support internal teams with scheduling, coordination, and ad hoc administrative needs as requested.
• Serve as a knowledgeable and helpful resource for visitors and callers regarding general organizational information, services, and location details.
• Aid with special requests such as transportation coordination, reservations, and general visitor or staff support needs.

Requirements

• Proven experience as a Receptionist, Front Office Representative, or similar customer-facing role utilizing a multi-line phone system.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a CRM; Salesforce experience preferred.
• Hands-on experience with standard office equipment (fax, printers, scanners).
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills with the ability to multitask, prioritize, and follow documented processes consistently.
• A resourceful, proactive approach to problem-solving and a genuine commitment to delivering high-quality customer experiences.
• A high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.

Skills

• Customer service skills.
• Administrative support skills.
• Microsoft Office Suite proficiency.
• CRM experience (Salesforce preferred).
• Office equipment proficiency (fax, printers, scanners).

Benefits

• Competitive salaries.
• Medical, dental, vision, life, and disability coverage.
• Generous Paid Time Off (PTO).
• Paid holidays (including your birthday off!)
• $1,000 employee referral program.
• 401(k) with company matching.

Pay

The salary for this role is $16.00 to $16.50/hour + bonus.

Schedule

This is a part-time position (20 hours/week).