Receptionist Part-Time

This part-time position is generally the first point of contact for our company with the public.

Responsibilities

• Demonstrate trust, compassion, and empathy in performing all aspects of the position.
• Maintain a positive work atmosphere by behaving and communicating professionally with families, co-workers, and management.
• Serve as the first point of contact with the public: answer telephones professionally, greet families, and ensure their comfort.
• Ensure the funeral home is “family ready” at all times by maintaining cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas.
• Act as a conduit of information in and out of the funeral home.
• Maintain appropriate office supplies.
• Assist in the administrative side of completing, checking for accuracy, and filing necessary forms and documents associated with death (e.g., insurance, social security, military, death certificates).
• Provide administrative support for funeral directors and managers regarding memorial packages, including creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, and tribute videos.
• Stay current with all technology the company provides to enhance job efficiency.
• May be the primary person responsible for scheduling support staff for services and act as a liaison between support staff and funeral directors regarding services, family needs, special requests, meetings, and special events.
• Assist with daytime funeral and memorial services as required.
• Set up equipment for services and visitations, including tables, tablecloths, coffee/water/refreshments, family display items, etc.
• Perform other business-related duties as assigned.

Skills

• Good written and verbal communication skills for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses in a calm, professional manner.
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects.
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work.
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions.
• Communicates in a timely and effective manner with manager.
• Proactively contributes to group objectives; volunteers to help others as needed.
• Ability to interface well with personnel at all levels.