Receptionist - Part-time

About the role

To meet and greet customers to the dealership, answer and route incoming calls, take messages. To receive cash from customers and employees in payment for goods and services and records the amount received in an accurate manner and perform additional clerical functions as assigned.

Schedule

Part-time: Alternating days Monday‑Friday, hours 4:30 p.m.–8:30 p.m., alternating Saturdays 8:00 a.m.–8:00 p.m. Must be willing and able to work alternating Saturdays and evenings.

Responsibilities

• Meet and greet customers in a professional manner
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Take messages, indicating the caller’s first and last name, company name if applicable, the time and the message the caller wishes to leave
• Provide basic information to callers who have general inquiries
• Assist with filing duties and other administrative tasks as needed
• Prepare sales and service gas tickets for the Accounting Department
• Assist the General Manager with various clerical duties as needed
• Attend meetings and trainings as scheduled
• Perform other duties as assigned
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co‑workers and suppliers
• Adhere to all company policies, procedures and safety standards
• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
• Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Skills

• Demonstrated superior customer service skills
• Excellent communication skills and high attention to detail
• Ability to multi‑task and handle several phone calls at once

Requirements

• High school diploma or GED
• Proficient in Microsoft Word and Excel
• Dealership and/or recent retail receptionist experience
• Ability to work some evenings and weekends
• Authorized to work in the USA
• Ability to pass pre‑employment testing including background check, drug test, credit report, and valid driver license
• Ability to read and comprehend instructions and information
• Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform cashiering/clerical duties
• Professional personal appearance
• Ability to work well with customers and present a friendly, helpful attitude at all times
• Perform duties and responsibilities in a safe manner

Benefits

• Medical and dental insurance
• 401K retirement savings plan
• Vacation time
• Holiday and sick leave
• Company‑paid continuing education and training