Receptionist (Part Time)

About the role

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. This is a part time position. Shifts are Wednesday, Thursday and Friday 5:00 PM-7:00 PM and alternate weekends 8:30 AM-5:00 PM.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Takes messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
• Provides information to all visitors and sees that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Safeguards reception desk and lobby by keeping them clean and organized after each shift.
• Facilitates transportation requests to appropriate staff, coordinates and communicates the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Aids residents in signing up for programs and activities and collects payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply needs and issues to Lead Receptionist.
• Sells postage stamps to residents and staff, receives packages and mail, sorts mail and logs in packages, informs residents/staff of packages to pick up.
• Facilitates maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Completes monthly charge sheets in accordance to procedure.
• Supports other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Supports the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balances cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

  Requirements

  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in an emergency situation.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers including Microsoft Office Suite.
  • Interest in and desire to work with older adults.

  Qualifications

  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in an emergency situation.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers including Microsoft Office Suite.
  • Interest in and desire to work with older adults.

  Skills

  • Excellent communication skills.
  • Organizational skills.
  • Customer service skills.
  • Computer proficiency (Microsoft Office Suite).
  • Emergency response capability.
  • Attention to detail.

  Benefits

  • Medical, dental and vision insurance.
  • Employer paid group term life and disability.
  • Paid Time Off (PTO) & six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Voluntary benefits: Life, AD&DTuition assistance and scholarships.
  • Employee assistance program.
  • Legal services, home/auto insurance, discount purchasing program.
  • Pet Insurance.

  Pay

  Pay Range $16.06 - $20.88 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

  Schedule

  Shifts are Wednesday, Thursday and Friday 5:00 PM-7:00 PM and alternate weekends 8:30 AM-5:00 PM.

  Contact Information

  For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org. Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.