Receptionist (Part Time)

About the role

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. This is a part time position. Shifts are Wednesday, Thursday, and Friday from 5:00 PM-7:00 PM and alternate weekends from 8:30 AM-5:00 PM.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Takes messages when the individual requested (resident or staff) is not available.
• Maintains emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
• Provides information to all visitors and ensures they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Safeguards reception desk and lobby by keeping them clean and organized after each shift.
• Facilitates transportation requests to appropriate staff, coordinates and communicates the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Aids residents in signing up for programs and activities and collects payment.
• Keeps informed about all office equipment and demonstrates how to use it to other staff, monitors equipment, reports supply needs and issues to Lead Receptionist.
• Sells postage stamps to residents and staff, receives packages and mail, sorts mail and logs in packages, informs residents/staff of packages to pick up.
• Facilitates maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Completes monthly charge sheets in accordance to procedure.
• Supports other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Supports the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balances cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

Requirements

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Skills

• Excellent communication skills.
• Organizational skills.
• Customer service skills.
• Computer proficiency (Microsoft Office Suite).
• Emergency response skills.
• Attention to detail.

Benefits

• Medical, dental and vision insurance.
• Employer paid group term life and disability.
• Paid Time Off (PTO) & six paid holidays.
• 403(b) with a 3% employer match.
• Fitness center use at most facilities.
• Voluntary benefits: Life, AD&DTuition assistance and scholarships.
• Employee assistance program.
• Legal services, home/auto insurance, discount purchasing program.
• Pet Insurance.

Pay

Pay Range: $16.06 - $20.88 per hour. Reasonable Pay Estimate: $16.06 - $20.88 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

Schedule

Shifts are Wednesday, Thursday, and Friday from 5:00 PM-7:00 PM and alternate weekends from 8:30 AM-5:00 PM.

Contact Us

To learn more about Covenant Living and CovenantCare at Home, visit our websites: Covenant Living and CovenantCare at Home. To apply for this position, please follow the application instructions provided in the job posting.