Receptionist- Onsite (Primary Need in Easton & Kent Island; Availability to Work at All Locations Required)

Essential Duties and Responsibilities

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Covers appointments, ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Safeguards appropriate patient signatures for the informed consents prior to service being rendered.
• Coordinates and exchanges patient data with referral sources as required.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Verifies and enters the applicable system, all insurance and third-party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case-by-case basis.
• Communicates with patients regarding their financial responsibility and collects money such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to ensure proper office flow.
• Maintains inventory of office supplies.
• Performs other duties as requested or assigned.

Required Skills

• A high school diploma or general education degree (GED).
• Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.
• Rounded revenue cycle process knowledge (health insurance billing, collection and cash posting functions).
• Prefer knowledge of various health insurance programs including Governmental and Non-Governmental insurance.
• Excellent organizational and time management skills.
• Prefer knowledge of medical terminology.

Required Experience

• Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.