Receptionist/ Office Support

About the Role

Employees of Darke County Recovery Services, DBA Recovery and Wellness Centers of Midwest Ohio are expected to value highest ethical standards, quality clinical care, and good customer service. We also value quality communication skills in a collaborative, multidisciplinary and often multi-agency service environment. RWC is an equal opportunity provider and employer.

Benefits

• Competitive benefit package including medical, dental, and vision
• Employer-paid short-term and long-term disability insurance
• $25,000.00 life insurance policy for all full-time employees
• 10 paid holidays
• PTO package that starts accruing at day one, averaging 4 weeks per year
• EAP program for staff and a wellness hour monthly
• Eligibility to participate in our 403B retirement program

Responsibilities

• Assist clients in finding their way around the office by giving directions
• Announce clients by calling/beeping the provider to notify them of client arrival
• Maintain a professional office environment and promote a positive agency image
• Help maintain workplace security by issuing, checking, and collecting signatures and maintaining visitor logs
• Assist with administrative tasks including copying, faxing, and taking notes
• Prepare meeting and training rooms by ensuring they are organized and ready to use
• Answer phones professionally, handle incoming calls, voicemails, and route calls as necessary
• Sort and distribute mail daily, including FedEx or UPS drop-off/pick-up
• Schedule appointments with providers and call to remind patients of appointments
• Maintain office equipment and supplies
• Create, maintain, and enter information into EHR, including opening, closing, and processing referrals and laterals
• Print records per requests and maintain efficient and timely documentation in the EHR
• Scan and upload documents daily to EHR
• Collect copays and payments from clients, complete Cash Sheet, and print receipts
• Submit credit card payments into software and email receipts to Accounts Payable
• Report clients delinquent in payment and inform them of payment expectations
• Review daily schedule for past balances or updates needed (e.g., Gosh Enrollments, jail)
• Serve as the point of entry for client enrollment in the program
• Perform quarterly chart audits
• Comply with confidentiality and protected health information rules per company policy
• Travel to other Recovery and Wellness locations for coverage if needed
• Perform other duties as assigned

Competencies

• Teamwork
• Judgement/Decision Making
• Communication Skills (Verbal and Written)
• Trustworthiness & Ethics
• Accountability
• Problem Solving
• Organizational Skills
• Technology Skills
• Client Service/Commitment to Service
• Agency-required Trainings
• Job Knowledge and Skill Application

Requirements

• High school diploma or GED
• 1-2 years prior experience maintaining a filing system
• 1-2 years’ experience performing general office duties
• 1-2 years’ experience using Microsoft Office Operation Systems and Applications
• Customer service experience is helpful

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, talk, and hear
• Must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus