Receptionist / Office Hostess

Johannesburg, South Africa

About the role

The ideal candidate will serve as the first point of contact for TORS GROUP, ensuring a welcoming and efficient experience for all visitors, clients, and staff. This role requires strong communication skills, local business etiquette awareness, and the ability to manage front-office operations with professionalism and discretion.

Responsibilities

• Greet and assist all visitors, clients, and guests in a friendly and professional manner; manage sign-in procedures and coordinate meeting arrangements.
• Answer, screen, and direct incoming calls; take accurate messages and transfer calls to relevant staff members.
• Manage meeting room bookings, coordinate refreshments, and ensure reception and meeting areas are clean, organized, and presentable at all times.
• Receive, sort, and distribute incoming mail, couriers, and packages; process outgoing courier and postal items.
• Support general administrative tasks including data entry, filing, document scanning, and preparation of basic office reports.
• Assist with office management duties such as monitoring office supplies, coordinating maintenance requests, and supporting ad-hoc administrative tasks for the team.
• Maintain confidentiality of company information and handle sensitive inquiries with professionalism.
• Liaise with internal teams, vendors, and external stakeholders to ensure smooth front-desk operations.

Requirements

• High school diploma or equivalent (minimum); tertiary qualification in Office Administration or related field is an advantage.
• Valid legal authorization to work in South Africa (citizenship, permanent residency, or valid work permit).
• Minimum 1–2 years of experience in reception, front-office, or customer service role, preferably in a corporate or engineering/construction company environment.
• Fluent in written and spoken English (mandatory). Proficiency in Afrikaans is highly advantageous. Additional local languages (Zulu, Xhosa, etc.) are a strong plus.
• Proficient in MS Office (Word, Excel, Outlook).
• Familiarity with telephone systems and basic office equipment (printers, scanners, copiers).
• Presentable and professional image suitable for a corporate front-desk role.
• Ability to work independently and respond calmly under pressure.
• Team-oriented with a proactive and helpful mindset.

Skills

• Excellent interpersonal and communication skills.
• Well-groomed, professional appearance and positive attitude.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• High level of integrity, reliability, and attention to detail.
• Familiarity with South African business etiquette and professional conduct.