Receptionist_NE-TX_301-Corps Program

Social Services Assistance

• Schedules client appointments with the social services worker.
• Receives, responds to and assists people requesting social service assistance.
• Assists in registering clients.
• Maintains supply of maps and phone numbers for social services.
• Locates appropriate personnel to assist visitors.
• Affords clothing and furniture vouchers as needed.

Receptionist

• Answers the telephone and transfers calls to the appropriate destination.
• Responds to callers' questions and provides accurate information.
• Telephones others to communicate messages.
• Records accurate and complete messages.
• Ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Records and updates statistical information.
• Ensures the accuracy and completeness of the same.
• Records community assistance into databases.
• Greets and announces visitors in a courteous and tactful manner.
• Provides assistance to callers and visitors by answering questions and providing instructions and referrals.
• Screens sales representatives soliciting to The Salvation Army.
• Notifies proper individuals when visitors or clients have arrived.
• Ensures that visitors and clients have signed-in.

Food Pantry and Donations

• Packs food items in boxes and marks boxes accordingly to distribute to clients.
• Determines eligibility for food pantry assistance.
• Sorts donated food items according to the category and condition.
• Catalogs and distributes food and commodities for the program.
• Packages food.
• Monitors expiration dates on all food in the pantry.
• Discards outdated or damaged food.
• Keeps food pantry organized and well-stocked.
• Lifts and carries items to the appropriate destination for distribution to clients.
• Prepares labels for food.
• Receives and prepares receipts for non-monetary donations, packages, airline tickets, express mail and items delivered to the lobby.
• Notifies proper individuals of item arrival by telephone and/or E-mail.

Administrative

• Performs data entry to input client information in appropriate database.
• Performs other administrative duties as needed.