Receptionist, Meade Street Residence (Call-In)

About the Role

Reporting to the Personal Care Administrator, the Receptionist operates a console telephone switchboard, provides customer service to visitors and residents, and performs a variety of administrative duties.

Responsibilities

• Answers telephones, directs calls, takes messages, and operates the Public Address System (PAS).
• Greets visitors and residents, answers questions, and provides general information as appropriate.
• Distributes staff paychecks during off-hours of the scheduling department.
• Announces fire alarms, informs the facility of the alarm location, and notifies security and appropriate personnel of emergencies, bomb threats, or disasters.
• Sorts and distributes all incoming facility mail, using discretion for resident mail to determine if the resident can receive or handle it. Verifies resident information with the social work department and forwards mail to discharged residents or family members.
• Calls area hospitals each morning to check the status of residents transferred to hospitals and communicates this information to the Business Office.
• Monitors and maintains the neat appearance of the reception area and lobby, including watering plants and straightening tables.
• Assists departments with stuffing and mailing materials as needed.
• Supervises the sitting area and notifies Nursing staff or Social Services when needed.
• Schedules conference rooms for meetings and special events.

Requirements

• High School Diploma or equivalent (preferred).
• Experience working with the public (preferred).