ON CALL Receptionist

Essential Responsibilities

• Drives to wherever needed to fill in at any and all of our branches and department locations throughout the Hampton Roads area including Virginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake.
• Agree to work when called upon. Holidays are a popular time to be available.
• Must be available to fill in for vacations, medical leaves, and other absences.
• Absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.
• Displays a professional appearance and behavior.
• Welcome members to TowneBank, determine the nature of their business, and direct them to the appropriate person or department.
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller.
• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease.
• Typing memos, correspondence, reports and other documents as needed.
• Assists the branch or department team with a variety of day-to-day duties as requested.
• Assists with copy projects.
• Other duties as assigned.

Minimum Physical Requirements

• Sitting 60% of the time.
• Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions.
• Escorting customers to other branch personnel.
• Assisting elderly and handicapped customers when entering and leaving the building.
• Operating the copy machine several times a day.
• Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine.
• Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping.
• Preparing and monitoring coffee and refreshments for customers.

Environmental Conditions

• Normal business environment.
• The Receptionist area is located near the main doors which can result in a change in air temperature throughout the day.

Minimum Required Skills And Competencies

• Excellent customer service skills.
• Excellent telephone skills.
• Flexibility and dependability is a must.

Desired Skills And Competencies

• Computer experience (Word and Excel).