Receptionist (On-Call)

About the role

This position is responsible for greeting residents, visitors and vendors who come to Cristwood Park. Accommodate the variety of needs for residents at Cristwood Park. Answer phone calls to Crista Senior Community (CSC) and all of CRISTA Ministries as needed.

Responsibilities

• Respond to smoke alarms, and handle/refer as appropriate.
• Act as greeter and facilitator courteously and professionally for residents, family members/advocates, visitors and vendors who call or enter Cristwood Park.
• Accommodate the variety of needs for residents at Cristwood Park.
• Ensure that all visitors/vendors sign in and out of buildings.
• Respond to alarms; handle/triage for fire and disaster.
• Meet and/or refer all needs presented (copying, faxing, selling stamps, mailing packages, scheduling guest apartment, elevator pads, roll-away beds, etc.) by residents of CS.
• Maintain information systems and collaborate with HIPAA Privacy Officer to maintain strict adherence to confidentiality regulations at reception desk and within CSC.
• Provide administrative support and assistance to the Administrator, Business Office Manager and Admissions Coordinator.
• Keep Administrator and CS Leadership Team informed of information and situations relevant to the safety and status of residents at Cristwood Park.
• Aid in daily mail distribution.
• Assemble and mail packets to potential residents as requested.
• Complete shift documentation in receptionist log, initiate incident reports and provide forms for transfers to hospitals/other facilities.
• Prepare resident monthly payments for deposit.
• Work collaboratively with supervisor, coworkers and customers.
• Perform other related duties as assigned.
• Congruently reflect well on CRISTA Ministries and align with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

Qualifications

• High school graduate or equivalent.
• Experience Working as a receptionist and/or customer service representative.
• Working in an office environment with continual interruptions while coordinating with residents and team members.
• Bookkeeping, light typing.
• Good interpersonal and organizational skills.
• Able to communicate with seniors in a positive, courteous, confidential and professional manner.
• Able to handle fast-paced environment.
• Good judgment in responding to routine, urgent and emergent requests and situations.
• Able to maintain detailed, neat and accurate documentation on daily shift log.
• Enjoy working with seniors.
• Ability to pass background checks relating to DSHS Secretary’s List of Crimes and Negative Actions. (WAC 388-113).

Preferred Qualifications

• Software / Equipment Knowledge: Microsoft Office.

Statement of Non-Discrimination

Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.