Receptionist (Long TermCare/Skilled Nursing) (9a-5p)

About the role

A Long-Term Care (LTC) Receptionist acts as the primary point of contact, ensuring a welcoming environment while managing high-volume calls, visitor check-ins, and administrative tasks in a skilled nursing or assisted living facility. They maintain front desk security, support staff with clerical duties, and uphold resident confidentiality.

Key Responsibilities

• Visitor & Resident Management: Greet visitors, family members, and staff warmly, ensuring they feel welcomed and supported. Monitor visitor logs and enforce security protocols.
• Telephone Operation: Answer multi-line phone systems, take messages, and direct calls to appropriate staff efficiently.
• Administrative Support: Assist with office tasks including filing, data entry, sorting mail, and operating office equipment.
• Operational Support: Coordinate with departments on admissions, maintain resident rosters, and assist with staff paging.
• Compliance: Adhere to HIPAA regulations, patient confidentiality policies, and the Resident’s Bill of Rights.

Required Qualifications

• Education: High school diploma or GED required.
• Experience: 0–2 years of reception or customer service experience (healthcare environment preferred).

Skills

• Strong communication
• Proficiency in Microsoft Office
• Able to manage multi-line phone systems

Attributes

• Exceptional patience
• Empathy
• A professional demeanor
• A positive, calm personality