Receptionist - IDEA Lakeland (Immediate Opening)

Role Mission

The mission for the receptionist is to support students, families and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors and phone inquiries. The receptionist will focus primarily on ensuring parent satisfaction and ensuring families’ needs are met by sharing information, coordinating with other team members, and greeting all visitors.

What We Offer

Compensation for this role is set at an hourly rate ranging between $15.50 for 0 years of experience and $18.99. This role is also eligible for a performance bonus based on team performance and goal attainment.

• Comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children.
• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
• Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development.
• IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

What You Bring

• Competencies:
  • Mission Focus – focuses on IDEA’s core purpose of getting all students into college
  • Record of Results – holds high expectations for self and others to achieve and surpass intended goals
  • Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
  • Communication – effectively conveys information using a variety of channels and techniques
  • Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

Qualifications

• Education: High school diploma or GED
• Experience: One year of clerical experience in office setting
• Knowledge And Skills: Proficient keyboarding skills, Effective organization, communication, and interpersonal skills, Ability to follow written instructions and operate multi-line phone system

What You’ll Do

• Manages all front office traffic including late students, parents, and visitors.
• Ensures each visitor has the appropriate credentials to enter campus site and to pick up students.
• Utilizes PowerSchool to locate student schedule for parent pick-ups.
• Communicates with teachers on student pick-ups.
• Directs visitors to appropriate team member.
• Directs late students to SIS Coordinator.
• Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools.
• Organizes essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
• Copies materials to ensure there is always a supply of all documents at hand.
• Communicates effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current.
• Coordinates and transfers student records to appropriate team member.
• Maintains confidentiality of records as appropriate.
• Collaborates with appropriate team members to establish system of transferring student records, ie. Dropping off records in a sealed folder in SIS office, Health Services Coordinators office, etc.
• Answers phone calls by providing general information and/or connecting call to appropriate team member.
• Familiarizes with various roles and duties of team members ie. SIS manages all schedule changes, APO manages all student absences inquiries, etc.
• Manages a list of extensions and ensures list remains updated throughout the year.
• Serves as a liaison between parents, students and team members.
• Communicates morning announcements to students and team members.
• Exemplifies IDEA core values and exemplar customer service skills.
• Provides lead team support as needed.
• Recruits students for the following school year if needed.
• Exercises good judgment and excellent customer service: Answering all phone calls, Greeting parents, students, visitors.
• This role will also serve as the backup for the Nurse/Health Aide.

About IDEA Public Schools

We believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools. IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college. When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values

To Apply

Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible. IDEA Public Schools in Florida intends to promote and establish a Drug-Free Workplace Program to maximize safety and productivity in the workplace, enhance our competitive position in the marketplace, without experiencing the costs, delays, and tragedies associated with accidents that result from drug or alcohol abuse by employees. A Drug-Free Workplace means that of our employees must remain Drug-Free both on and off the job, and free from alcohol on the job. In holding to this policy, all staff members will undergo drug testing prior to starting in their new role with us. To read our full policy, please click the following link: https://ideapublicschools.org/wp-content/uploads/2022/06/FL-Drug-Free-Workplace-Policy.pdf