Receptionist I - DI; On-Call, MMMC

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.

Responsibilities

• Greet and communicate with patients in a friendly, confident, and courteous manner conducive to a personalized patient care environment; attempt to allay patients' anxieties, fears, and concerns regarding procedures.
• Receive telephone requests from patients, nursing, and other clinical personnel; respond or forward telephone requests as appropriate.
• Collect, document, and correlate clinical patient history pertinent to the procedure being scheduled; transcribe physician orders and other pertinent information into the Radiology Information System.
• Inform waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinate release of patients awaiting immediate interpretation of their procedure.
• Notify supervisor or designee of significant delays or operational problems; refer problem situations and complaints to supervisor.
• Receive, prioritize, and relay incoming phone messages to various subsections and personnel within the diagnostic imaging department; operate the departmental paging system.
• Rotate through all reception stations within the department on a regular basis.
• Demonstrate knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrate knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Maintain adequate levels of all process supplies and forms.
• Gather, analyze, compile, and record data and information for reports and studies.
• Operate standard office equipment.
• Perform other duties and accept responsibility as assigned.

Requirements

• Minimum six months experience as a receptionist or in a related field (e.g., clerical experience).
• High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
• Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented tasks, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Ability to talk to co-workers, customers, outside vendors, and on the telephone.
• Proficiency in reading, writing, speaking, and understanding English.
• Ability to follow and give instructions.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications

• Experience in a diagnostic imaging function.
• Demonstrated knowledge or training in medical terminology.
• Post-high school coursework in office procedures or teaching.

Pay

$25.87 - $25.87 per hour

Schedule

• Scheduled Weekly Hours: 1
• Shift: Variable
• Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
• Working Hours Start: 12:01 AM
• Working Hours End: 11:59 PM
• Job Schedule: Call-in/On-Call