Receptionist, Human Resources

About the role

The Arc of Union County Inc. is a leading provider of person‑centered services for individuals with intellectual and developmental disabilities, operates a variety of programs and employs an average of 550 staff. The HR Receptionist serves as the primary face and voice of the organization, acting as the first point of contact for visitors, families and stakeholders. This role combines high‑level customer service and switchboard operations with vital administrative support for the Human Resources department. The Receptionist assists the HR Associate Executive Director, Chief of Staff, Generalist, Leave of Absence (LOA) Administrator and Assistant Director of HR with critical workflows including healthcare fairs, exit survey distributions, agency engagement initiatives and compliance‑driven driver screenings, thereby strengthening operational efficiency, recruitment velocity and employee retention. The incumbent must possess a highly specialized skill set that balances administrative rigor with deep empathy, administrative adaptability and strict adherence to state regulations. At the core of the role is exceptional, culturally sensitive communication. The HR Receptionist interacts daily with a diverse ecosystem that includes direct support professionals (DSPs), program managers, state auditors, family members and job applicants with varying abilities, requiring high emotional intelligence, active listening and crisis‑de‑escalation techniques.

Responsibilities

• Serve as the primary face and voice of The Arc of Union County; first point of contact for visitors, families and stakeholders.
• Provide high‑level customer service and manage switchboard operations.
• Deliver vital administrative support to the Human Resources department.
• Assist the HR Associate Executive Director, Chief of Staff, Generalist, LOA Administrator and Assistant Director of HR with healthcare fairs, exit survey distributions, agency engagement initiatives and compliance‑driven driver screenings.
• Contribute to operational efficiency, recruitment velocity and employee retention goals.
• Balance administrative rigor with deep empathy and administrative adaptability while adhering to state regulations.
• Deliver culturally sensitive communication.
• Interact with DSPs, program managers, state auditors, family members and job applicants of varying abilities.
• Exercise high emotional intelligence, active listening and crisis‑de‑escalation techniques.

Qualifications

• High School Diploma or higher level of education.
• Technical & software proficiency:
  • Phone systems and basic software applications for managing calls, recording and sending messages.
  • Hands‑on experience operating multi‑line phone systems.
  • Visitor entry software to create badges and manage agency entrance.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to use general office machinery (scanners, copiers).
  • Database navigation skills.
  • Capability to learn and run background screenings via state‑authorized online portals (e.g., NJ Motor Vehicle Commission system).
• ADA expectations: ability to perform duties in indoor and/or outdoor settings where exposure to weather elements, dirt, dust, unpleasant smells, loud noises and occasional temperature fluctuations may occur; reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.