Receptionist – Hillman

About the role

Be the welcoming face of our organization and help make a difference in your community! As the first point of contact for our patients, you’ll play a vital role in creating a positive experience while helping connect individuals and families with the healthcare services they need.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Answer incoming multi-line phone calls and assist patients with questions.
• Schedule appointments and help coordinate patient care.
• Verify insurance information and update electronic health records.
• Collect co-pays, process payments, and balance daily collections.
• Protect confidential patient information while maintaining HIPAA compliance.
• Connect patients with valuable TBCHS services, including insurance enrollment, behavioral health, dental, pharmacy, transportation assistance, and financial assistance programs.
• Help ensure smooth daily clinic operations through excellent customer service and teamwork.

Requirements

• Has outstanding customer service and communication skills.
• Enjoys working with people from diverse backgrounds.
• Is organized, dependable, and able to multitask in a busy healthcare environment.
• Works well independently while also being a supportive team member.
• Takes initiative, learns quickly, and maintains a positive attitude.
• Is committed to providing every patient with an exceptional experience.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of related customer service, receptionist, or administrative experience.
• Basic Life Support (BLS) certification required within 30 days of hire.
• Ability to travel between TBCHS clinic locations as needed.

Benefits

• Competitive pay
• Excellent health, dental, and vision benefits
• 401(k) with employer matching
• Generous paid time off and sick leave
• Great work-life balance
• Opportunities for professional growth and advancement
• A supportive, mission-driven team dedicated to improving the health of our communities