Receptionist - Family Medicine

About the role

Join our team of healthcare professionals at Waynesville Family Practice in a fast-paced environment that provides comprehensive primary care services to patients of all ages. These services include routine checkups, illness management, preventative care, and minor procedures.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Captures and updates patient demographics and insurance information.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages.
• Retrieves and distributes answering service messages.
• Keeps office area neat and tidy.
• Maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Maintains and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered.
• Sends all records needed and notifies patients as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Requirements

• A high school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Qualifications

• High school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Skills

• Excellent communication skills.
• Attention to detail.
• Ability to manage multiple tasks simultaneously.
• Strong organizational skills.
• Basic computer skills.

Benefits

We offer comprehensive benefits including multiple levels of medical, dental and vision coverage, tailored benefit options for part-time and PRN employees, and more. Financial protection and PTO, higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match. Employee well-being programs, professional development opportunities, and access to a health & fitness center.

Pay

Base compensation details are not specified, but comprehensive benefits are offered.

Schedule

The schedule is Full-time, Days (Monday-Friday).

EEOC Statement

Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.