Receptionist (Fac)

Responsibilities

• Welcome and greet patients and visitors in person and over the phone using AIDET.
• Answer the phone in a polite and courteous manner.
• Process phone messages and relay to appropriate staff person or provider.
• Screens and transfers calls accordingly.
• Keeps the reception area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information.
• Affixes proper means to document patient identity.
• Assembles patient medical record forms and prepares patient identification.
• Facilitates patient flow by notifying the medical assistant of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Protects patient’s confidentiality by ensuring protected health information is secured and logs off the computer before leaving it unattended.
• Adheres to medical-legal requirements when answering correspondence and inquiries.
• Maintains and controls the release of information to authorized persons only.
• Prepares records of correspondence according to clinic needs.
• Schedule outpatient appointments and procedure appointments.
• Patient Portal Support: Use eCW telephone encounter for patient communication, review future schedules for account completion, checks patients out and collects copays, balances and payment plans, facilitates the staff routing of incoming faxes appropriately, tracks outgoing referrals to confirm scheduling.
• Provides backup for Office Assistant: Timely action maintaining eCW “Jelly Beans,” responsible for active monitoring of the patient cancellation list.
• All other job duties as assigned.