Receptionist/Escrow Assistant

This is an in-office position in our Cedar City office.

Responsibilities

• Provide general receptionist duties and customer service support to customers, vendors, and employees.
• Answer telephones, greet visitors, and provide computer administrative support, including business correspondences (emails, letters, and memos).
• Distribute mail, prepare Federal Express packages, and assist with special projects as required.
• Maintain the lobby in a presentable manner with a fully stocked drink station, clean conference rooms, and properly stocked snacks, pens, and supplies for customer areas.
• Process and be responsible for pre-closing matters on each file, including:
  • Order entry.
  • Ensure tax certificates and mortgage inspection certificates/surveys are in file.
  • Order payoffs and verify authorization documents are in file.
  • Verify legal description with commitments and mortgage inspection certificates/surveys.
  • Receipt funds for closing, disburse funds, record documents, prepare title policies, and put files in audit order.
• Scan, sort, organize, and image all escrow files in a timely manner; coordinate files for scanning.
• Greet customers courteously and offer refreshments as needed; notify closers/assistants when customers arrive for closing.
• Answer phones promptly and courteously; direct calls to the appropriate person, offering the option to hold or leave a voicemail if the requested person is unavailable.
• Sign for courier deliveries and notify closers/assistants promptly.
• Distribute the closing schedule calendar when applicable.
• Verify tax certificates are complete and accurate; ensure the legal description matches the commitment and mortgage inspection certificate or survey.
• Obtain payoffs and invoices for the settlement statement.
• Assist the closer in preparing the settlement statement.
• Request lender permission for authorization to fund; receipt in monies; balance file; disburse funds; and send out payoffs.
• File all documents to be recorded in appropriate counties and/or states; place files in audit order and prepare for scanning and post-closing.
• Keep the reception area and conference rooms clean and stocked with supplies for closings.
• Regular, consistent attendance is required, which may include attendance at after-hours company events.
• Work overtime as requested and approved by a supervisor.
• Serve as a personable, positive, and professional representative of the company.

Requirements

• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Ability to work with confidential information.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.

Schedule

8:00 AM – 5:00 PM, Monday through Friday.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid disability benefits.
• Paid time off programs.
• 11 company-paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking, and vanpool in several markets.