Receptionist / Escrow Assistant

About the role

This is an excellent opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment, and is looking to build a long-term career in the title and escrow industry. As the first point of contact for our office, you'll play an important role in creating a welcoming experience for clients, attorneys, lenders, real estate professionals, and visitors.

Responsibilities

• Serve as the face of our office by greeting clients and visitors with professionalism and exceptional customer service.
• Answer and direct incoming calls while providing timely assistance to customers and internal team members.
• Maintain a clean, organized, and welcoming reception area and conference rooms.
• Receive, sort, and distribute incoming mail, deliveries, and courier packages.
• Process outgoing mail and overnight shipments.
• Avoid daily branch accounting activities, escrow receipts, and banking procedures.
• Open new escrow and title orders with accuracy and attention to detail.
• Support the escrow team by requesting payoffs, HOA information, utility demands, and other closing-related documentation.
• Begin assisting Escrow Officers by taking new orders, sending Preliminary Reports and Title Commitments, communicating with clients, and providing administrative support throughout the transaction process.
• Perform additional administrative and operational duties that contribute to the success of the office and our clients.

Requirements

• A friendly, professional, and service-oriented individual who enjoys working with people.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask, prioritize competing responsibilities, and remain calm under deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to work independently while collaborating effectively with a team.
• Sound judgment, initiative, and a willingness to learn.
• Previous administrative, receptionist, customer service, escrow, title, banking, legal, or real estate experience is a plus, but we're willing to train the right candidate.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Microsoft Office Suite proficiency.

Benefits

Benefits may include comprehensive medical, prescriptions, dental and vision plans, 401(k) plan with a discretionary company match, Shareholder Purchase and Reinvestment Plan, Basic life and accidental death and dismemberment insurance premium paid by the company, Voluntary supplemental life insurance for employees, spouses and dependent children, Fertility and Family Building Benefits, Paid Disability benefits, Paid time off programs, 11 Company paid holidays per year, Flexible spending account, Health savings account (available to High Deductible Health Plan participants only), Employee Assistance Program, Educational Assistance Program, Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance, Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge, Transportation benefit plan for mass transit, parking and vanpool, in several markets.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time, Monday through Friday, at our North Ogden, UT location.