Receptionist - England Run Veterinary Clinic

About the role

Welcome to England Run Veterinary Clinic in beautiful Fredericksburg, Virginia. We are dedicated to maintaining a supportive culture where every teammate feels valued and can focus on providing exceptional patient care. We are proud to be AAHA Accredited, reflecting our unwavering commitment to the highest standards of medical practice. The local community recognizes this dedication, granting us an excellent 4.9-star Google rating. This is an exciting opportunity for you to join a trusted practice and do your best work alongside collaborative professionals. When you join our team, you become part of a larger network committed to your personal and professional growth. We know that feeling supported is key to your long-term success, which is why we offer robust programs designed to help all teammates achieve their career goals, whether that means becoming a credentialed technician or moving into a leadership role. We prioritize education and ongoing learning, ensuring you have the resources and support needed to grow professionally every single day.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A high school diploma or equivalent.
• Experience in a veterinary setting is preferred but not required.
• Ability to lift up to 25 pounds.

Skills

• Excellent communication skills.
• Organizational skills.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

$19 - $21/hour.

Schedule

Full-Time.