Receptionist-Elkridge

Key Responsibilities

• Greet patients and complete registration, insurance verification, and copay collection in Epic.
• Answer incoming calls, respond to voicemail messages, and assist patients with appointment-related questions.
• Make appointment reminder and rescheduling calls as needed.
• Retrieve, sort, and distribute mail and faxes.
• Cover appointment reminders and rescheduling calls as needed.
• Coordinate the collection and scanning of outside medical records into Epic.
• Process patient forms, correspondence, and documentation requests.
• Routinely route prescription refill requests and other patient inquiries to the appropriate clinical staff.
• Absolutely process insurance authorizations for non-formulary medications as needed.
• Maintain accurate documentation and provide general administrative support to the practice.

Qualifications

• A High School Diploma or GED is required.
• At least one (1) year of customer service experience is required.
• At least one (1) year of medical receptionist or related healthcare office experience is required.
• Experience with Epic EMR is strongly preferred.
• Strong communication, organizational, and customer service skills are required.

Schedule

Monday-Thursday: 8:30-5:00 p.m.
Fridays: 8:30-12 p.m.

Pay

Salary Range: Minimum 20.00/hour - Maximum 20.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

Benefits

The Hospital reserves the right to modify employee schedules as needed.

Equal Opportunity Employer

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Drug-Free Workplace

The Johns Hopkins Health System and its affiliates are drug-free workplace employers.