Receptionist (Dive Oceanus)

About the role

The Dive Center Receptionist ensures smooth daily reception operations, delivering exceptional customer service in line with diveOceanus and Resort policies.

Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression of the dive center.
• Handle guest enquiries in person, by telephone, email, and messaging platforms.
• Process reservations for diving, snorkeling, excursions, and equipment rentals.
• Register guests and ensure all liability forms and required documentation are completed accurately.
• Prepare daily booking schedules and activity manifests.
• Coordinate daily activities with instructors, Marine Biologist, Divemaster, boat crews, and other resort departments.
• Process daily billing and handover bills to the cashier department after cross-checking with the department head.
• Maintain accurate reservation records and guest profiles.
• Promote and upsell dive courses, excursions, snorkeling activities, equipment rentals, and retail merchandise.
• Issue and receive rental equipment while maintaining accurate inventory records.
• Monitor availability of rental equipment and coordinate with operational staff.
• Attend daily dive center briefings and operational meetings.
• Assist with guest events, promotional activities, and special functions organized by diveOceanus.
• Maintain excellent communication with Front Office, Guest Relations, Transport, and other resort departments.
• Ensure reception and guest waiting areas remain clean, organized, and welcoming at all times.

Requirements

• GCE O-Level or equivalent.
• Excellent spoken and written English.
• Outstanding customer service and communication skills.
• Strong interpersonal skills with a friendly and professional attitude.
• Excellent organizational and time management skills.
• Proficiency in Google Workspace and Microsoft Office (Word, Excel, PowerPoint, Google domain applications).
• Ability to work in a fast-paced, multicultural environment.

Additional Information

• Serve with Humility
• Radiate Optimism
• Rely on Our Family