Receptionist/Customer Service Specialist Intermediate

Location: St. Paul

This is an intermittent, on-site position with a day shift schedule of 8:30 AM – 4:30 PM, Monday – Friday as needed.

About the role

This position provides receptionist services for the Minnesota Department of Labor and Industry at the 443 Lafayette Rd. Building.

Responsibilities

• Greets and provides receptionist services to visitors of the Department of Labor and Industry
• Answers all incoming calls
• Performs other duties as assigned

Requirements

• Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction
• Ability to communicate effectively with internal and external customers
• Ability to prepare written responses to routine inquiries
• Skill in customer service sufficient to greet visitors and answer phones, referring to the appropriate person/division with courtesy and respect
• Word processing and typing/keyboarding skills sufficient to accurately and efficiently enter data
• Skill in answering questions and presenting customers with clear and concise explanations of policies, procedures, and regulations

Preferred Qualifications

• Language skills other than English (such as Somali, Spanish, Hmong, Karen, or ASL)
• Ability to communicate effectively with individuals from a wide range of backgrounds who do not share your same culture, ethnicity, language, or other common experiences

Additional Requirements

All final candidates must pass a background investigation prior to employment, which may include SEMA4 Records Check, Employment Reference Check, Driver’s License Check, and Education/License Verification.

Pay

$21.12 – $28.01 per hour

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family, which may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer-paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Support to help you reach your career goals: training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support, addressing mental health, relationship challenges, grief and loss, finances, and legal issues
• Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.