Receptionist: Customer Service Operations

Starting Rate

• Minimum: $13.00/hr.
• Midpoint: $17.00/hr.
• Retention Bonus: $1,000.00

Key Responsibilities

• Greet and welcome customers, visitors, and vendors in a professional and courteous manner
• Check in customers and direct them to appropriate Customer Service Center (CSC) areas for assistance
• Answer and manage incoming calls on the main telephone line, determine caller needs, and route calls appropriately
• Utilize internal directories to connect callers with the correct departments or personnel
• Receive, log, and distribute incoming deliveries and packages
• Ensure all packages and documents are secured and tracked until picked up by the intended recipient
• Obtain signatures upon package pickup and maintain accurate distribution records
• Coordinate with internal departments to notify staff of visitor arrivals and deliveries
• Maintain organization and security of the storage area
• Monitor and replenish office and reception supplies; place orders as needed
• Support communication between front desk, operations, and administrative teams
• Ensure compliance with company policies related to security, package handling, and visitor management
• Provide general administrative support as needed

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills with a professional demeanor
• Excellent verbal communication and phone etiquette
• Ability to multitask and manage a high-volume, fast-paced front desk environment
• Strong organizational skills and attention to detail
• Ability to handle sensitive information with discretion and professionalism
• Basic problem-solving skills and ability to think quickly in dynamic situations
• Proficiency in Microsoft Office and standard office equipment (phones, copiers, etc.)
• Ability to work collaboratively across departments

Qualifications

• High school diploma or equivalent required
• 1–3 years of experience in a receptionist, administrative, or customer-facing role
• Experience handling multi-line phone systems and front desk operations
• Basic computer proficiency and data entry experience

Preferred Qualifications

• Experience in a high-volume customer service environment
• Experience in transportation, tolling, or public service industries
• Bilingual (English/Spanish) a plus
• Familiarity with office supply management and vendor coordination