Receptionist- Customer Care - Dog Concierge

About the role

As our part-time Dog Concierge, you will be the first point of contact for all clients at Sol Dog Lodge and Training Center. You will play a key role in delivering exceptional customer service, managing client communications, scheduling appointments, taking payments, handling check-ins and check-outs, and ensuring that all clients and their dogs have a positive and happy experience.

Responsibilities

• Serve as the first point of contact for clients
• Manage client communications via phone, text, and in-person
• Schedule appointments and bookings accurately
• Process payments and handle check-ins/check-outs
• Maintain up-to-date vaccination records in the system
• Ensure a positive experience for clients and their dogs
• Assist all departments to ensure proper scheduling and record-keeping
• Use CRM software (GINGR) and other computer systems proficiently

Requirements

• Strong communication and organizational skills
• Deep attention to detail
• Proficiency with computer systems and CRM software (e.g., GINGR)
• Excellent phone and texting skills
• Ability to work collaboratively with a team of professionals
• Passion for dogs and customer service

Schedule

This is a part-time position working approximately 25-29 hours per week. The anticipated weekly schedule will be within the following time frames:

• Monday: 1:00pm - 6:30pm
• Tuesday: 1:00pm - 6:30pm
• Thursday: 1:00pm - 6:30pm
• Friday: 1:00pm - 6:30pm
• Saturday: 8:00am - 5:00pm

The above times are representative and may be adjusted based on the needs of the organization. We seek someone with open availability and flexibility to grow with our expanding team.