Receptionist (CSC)

About the role

At Banfield, our Client Service Coordinators are the heartbeat of the hospital. As the first friendly face and voice our clients experience, you help create a welcoming, compassionate environment where pets and their people feel cared for from the moment they walk through the door.

Responsibilities

• Create a warm, positive first impression for every client and pet
• Schedule appointments and manage patient flow to support high-quality care
• Check clients in and out efficiently while reviewing services and estimates
• Answer phones, respond to questions, and educate clients on Banfield wellness plans
• Handle payments and maintain accurate medical and client records
• Support veterinarians and technicians to ensure smooth daily operations
• Advocate for pets and help clients understand the value of preventive care

Requirements

• High School Diploma or equivalent required
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year related experience and with customer service required
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

Qualifications

• Extended Ability to multi-task
• Communication skills - Fluent English, appropriate grammar, style and vocabulary
• Organizational ability
• Problem solving skills
• Client service skills
• Intellectual ability - Follow instructions delivered in various formats
• Mathematical ability - Add, subtract, multiply and divide, compute rates, ratios and percentages, convert units of measurement
• Computer skills - Comfortable and confident using computers and specialized software

Skills

• Customer service skills
• Administrative skills
• Medical knowledge

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Schedule

Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).