Receptionist | CSA Holyoke

Why work for Gandara? Explore career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance, and Administration. Whether in an entry-level or leadership role, Gandara provides tools and resources to enhance your career growth. Transition your skills and experience to meet the organization’s mission while supporting the community we serve.

Benefits

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet, and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Pay

Hourly Rate: $18

Additional Benefits

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Responsibilities

• Open and close the office, ensuring security measures.
• Maintain cleanliness of the waiting area, including the kitchen.
• Answer phones, explain agency services, take referrals, and connect calls.
• Update the In/Out Board as requested by staff and supervisors.
• Direct referrals to appropriate Intake Coordinators for timely access to care.
• Check insurance eligibility and notify supervisors/staff of non-eligible or changed insurance.
• Verify, sort, and distribute fax and mail by department; send outgoing mail as requested.
• Provide transportation to alternate locations for training or administrative needs.
• Order office supplies as needed.
• Request maintenance for office equipment or building repairs.
• Update and oversee the Phone/Email Directory for CBYCS Staff.
• Schedule conference and training rooms for all programs as requested.
• Perform additional assignments as issued by CBYCS management staff.
• Track Office Inventory for office, cleaning, and IT supplies.
• Update the ERT (Emergency Response Team) board daily.
• Review and update the MSDS binder monthly.
• Update the Emergency Employee Binder for new hires and departing employees.
• Perform Monthly Safety Inspection.

Requirements

• Excellent computer skills, including database management, Excel, Microsoft, PowerPoint, etc.
• Ability to multitask and prioritize tasks effectively.
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills, with an emphasis on documentation.
• Sound judgment and professionalism in representing the agency, both in person and on the phone.
• Strong customer service skills, particularly when interacting with families and collaterals.
• Active listening skills and ability to work well under pressure.
• Ability to build positive, professional relationships with co-workers.
• Adherence to agency policy and procedure, including reporting and chain of command.
• Ability to work independently or in a team setting as a self-starter.