Receptionist (Crivitz, WI)

Job Description

Entry-level clerical and front-line customer service work, with primary responsibility for courteous and efficient facilitation of telephone calls and visitors. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone messages, visitors, messengers and delivery services. This position supports our Crivitz, WI location. Must be willing to work onsite, M-F.

Position Responsibilities

• Courteously and promptly determines nature of a caller's business and directs callers and visitors to the appropriate person or takes messages (including all pertinent information) for the person called.
• Operates telephone console to facilitate internal messages and telephone transfers.
• Receives incoming telephone calls and places outgoing calls.
• Provides answers to routine inquiries and other information as appropriate.
• Performs clerical duties such as processing client's payment, data entry into Excel worksheets, AMS systems, process all mail, maintain office appearance, filing.
• Maintains strict confidentiality of information processed.
• Maintains courteous, professional and effective working relationships with employees at all levels of the organization.
• Develop and maintain courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Responsibility for providing timely, appropriate responses to requests/suggestions/complaints or refer such comments to the appropriate person.

Qualifications (Required)

• A high school diploma, GED, or equivalent combination of education and experience.
• 1-3 years of related experience required in busy office environment.

Position Requirements

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to prioritize tasks.
• Proficient with Microsoft Office Suite, Internet.
• Must be willing to obtain insurance license within 6 months of employment.
• Must be willing to work in our Crivitz, WI office, M-F.

EEO/AA Statement

Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.