Receptionist - Crayola Experience

General Summary

This position focuses on answering and responding to guest phone calls and emails while providing excellent guest service, assisting group sales team with contacting group representatives as well as other administrative tasks.

Principal Duties & Responsibilities

• Consistently meets all guest satisfaction measures
• Provides an exceptional telephone experience to guests with an upbeat and positive attitude
• Answers general emails with professional communication to assist guests with their questions
• Supports management team as needed with group bags, souvenir items, and employee daily communications
• Supports group sales as needed with signage, mailings and follow up calls as needed
• Fulfills established policies to address guest service, safety issues, first aid and evacuation procedures
• Promotes goodwill and brand loyalty by consistently projecting a positive image of The Crayola Experience and the Crayola brand
• Performs other related duties as assigned

Job Specifications

• High School Diploma Preferred
• Must be flexible and available to work evenings, weekends and holidays
• Customer service experience and basic computer skills required
• Demonstrated ability to work with and understand cash registers and cash handling procedures
• Must have excellent interpersonal and communication skills
• Must have a good command of the English language, both written and verbal
• Must have retail sales experience and capable of working with the public in a retail environment
• Position requires physical duties involving regularly lifting fixture parts and cartons weighing up to 40 pounds

Physical Conditions

• Regularly required to talk and hear
• Regularly required to walk
• Use hands and fingers to operate, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Must regularly lift and/or move at least 40 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Grossly generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment
• Green is our favorite color!
• Crayola cares about the environment and responsibly makes the products you love
• Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx
• We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities