Receptionist, Conceirge

Part-time, hourly position located at 225 Williamson Street, Elizabeth, NJ 07202.

About the role

Provide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business, assist and direct visitors and patients to various locations in the hospital when appropriate.

Responsibilities

• Serves as a resource person for the hospital by providing information in a timely and courteous way
• Greets visitors and imports accurate information regarding services, location, policies, and patients
• Answers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask “How may I help you?”
• Maintains a professional but caring demeanor when communicating with visitors
• Issues passes to visitors and prepares requests for exceptions to the regular visiting hours policy
• Exhibits fairness in distribution of visitor passes tempered with empathy as appropriate
• Makes an effort to remember visitors’ names and any particular situations applying to patient visiting
• Provides Clergy and other pertinent persons assistance in locating patient
• Develops a good rapport with nurses and physicians in order to assure lines of communication
• Establishes a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobby
• Keeps information files current and orderly at all times
• Is competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment
• On a daily basis, ensures that patients' mail is sorted and delivered to their rooms or forwarded to their home address if patient has been discharged
• Accepts and forwards written messages for patients on a timely basis
• Performs other duties as directed by supervisor

Requirements

• Well-developed interpersonal skills with the ability to understand and communicate with people of varying cultures and abilities
• Must be able to work with the public and maintain poise under difficult, confrontational situations
• Filing skills
• High School Diploma

Qualifications

Spanish bilingual preferred.

Pay

$17.13 per hour.

Schedule

• Shift: 8:00 AM – 4:00 PM
• Every other weekend and holiday
• Part-time, day shift