Receptionist - Community Relations

Shift: 1st & 2nd, hours between 6a - 8p (shifts up to 8 hours/day), varied per diem schedule.

About the role

The Front Desk Receptionist greets and directs patients and visitors in a professional manner to leave them with a positive impression of Beloit Health System. Also performs various clerical duties.

Responsibilities

• Answer phone by the fourth ring.
• Greet visitors and callers, provide requested information.
• Update patient room changes and phone changes by calling the admission office.
• Run daily pastor list.
• Post meeting information (evening shift only).
• Manage escorts to ensure patient deliveries are completed in a timely fashion.
• Ensure front desk phone coverage is maintained on off hours (e.g., transfer to switchboard).
• Ensure scheduling and smooth operation of the valet service.
• Document and forward all information needed by the receptionist on the next shift.
• Remain flexible in working hours if needed.
• Maintain confidentiality at all times.
• Complete extra projects as assigned.

Requirements

• Excellent phone skills and a pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to effectively interact with the public.
• Ability to work independently with minimal supervision.
• Adhere to established hospital and Community Relations department policies, rules, and regulations.
• Maintain ethical conduct and keep confidential personal and medical information about patients.
• Ability to speak clearly and distinctly and interact positively with the public.
• Basic computer skills.
• Pleasant smile and professional appearance (e.g., attire).
• Flexibility in working hours, including holidays and different shifts.
• Able to work weekdays 7am - 8pm (2 shifts) and weekends 8am - 8pm (2 shifts).

Benefits

Not eligible for benefits.