Receptionist - Comm

About the Role

The Community Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. They must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. The role also includes providing support for some computer processing duties.

Responsibilities

• Accounting: Assists Administrative Assistant/Executive Director as appropriate.
• Compliance and Safety: Competently responds to all emergencies as directed. Demonstrates basic understanding of emergency call system and nurse paging system.
• Communication:
  • Greets visitors immediately upon arrival.
  • Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner.
• Customer Service:
  • Determines visitors' needs in a timely manner.
  • Offers refreshments (coffee, water, etc.) to visitors, where applicable.
  • Ensures pertinent information is gathered from visitors (e.g., prospect information form).
  • Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice.
  • Responds to resident requests in a timely manner.
  • Manages doctor appointment book.
  • Manages beauty and barber appointment book.
  • Acts as concierge for residents (e.g., calling taxis, handling telephone and/or cable problems, checking newspaper deliveries).
• Facilities Maintenance:
  • Keeps lobby clean and neat, free of clutter and trash.
  • Oversees common bathroom, reporting soilage to housekeeping as appropriate.
  • Reports any malfunctioning equipment to maintenance.
• Sales:
  • Promptly forwards inquiry calls to Marketing or designee.
  • Properly documents and responds to marketing inquiries.
  • Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives.
  • Represents the community with a positive attitude and pride when interacting with potential residents and families.
• Training: Participates in in-service trainings as required by state regulations.
• Miscellaneous: Assists with clerical work for all departments.

Requirements

• High school diploma or equivalent certificate preferred.

Skills

• Possesses expert knowledge of telephone system and capable of teaching others.
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.).
• Maintains awareness of all daily activities (and changes).
• Has full knowledge of the administrative staff, ownership, and management company.
• Possesses excellent verbal communication skills.

Physical Requirements

• In an 8-hour workday, associate will stand/walk:
  • Hours at one time: 0 - 2
  • Total hours/day: 4 - 6
• In an 8-hour workday, associate will sit:
  • Hours at one time: 0 - 2
  • Total hours/day: 4 - 6
• Associate will support/assist (Maximum lbs):
  • Frequently: 0 - 10 lbs.
  • Occasionally: 50 lbs.
• Associate will lift/carry (Maximum lbs):
  • Frequently: 0 - 10 lbs.
  • Occasionally: 15 lbs.
  • Height of Lift: 3 - 4 feet
  • Distance of carry: 30 yards
• Employee will use hands for repetitive: simple grasping, pushing, pulling, and fine manipulation.
• Employee should be able to:
  • Bend: Occasionally
  • Squat: Occasionally
  • Kneel: Occasionally
  • Climb: Occasionally
  • Reach: Occasionally