Receptionist - Comm

Principal Duties/Responsibilities

• Accounting
• Assists Administrative Assistant/Executive Director as appropriate
• Compliance and Safety
• Competently responds to all emergencies as directed
• Demonstrates basic understanding of emergency call system and nurse paging system
• Communication
• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Customer Service
• Determines visitors needs in a timely manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Responds to resident requests in a timely manner
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Facilities Maintenance
• Keeps lobby clean and neat, free of clutter and trash
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
• Reports any mal-functioning equipment to maintenance
• Sales
• Promptly forwards inquiry calls to Marketing or designee
• Properly documents and responds to marketing inquiries
• Affords assistance to the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
• Represents the community with a positive attitude and pride when interacting with potential residents and families
• Training
• Participates in in-service trainings as required by state regulations
• Miscellaneous
• Affords assistance with clerical work for all departments

Education/Experience/Licensure/Certification

• High school diploma or equivalent certificate preferred

Required Skills/Abilities

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

Physical Requirements

• In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2 Total hours/day: 4 - 6
• In an 8-hour workday, associate will sit: Hours at one time: 0 - 2 Total hours/day: 4 - 6
• Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 50 lbs.
• Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 15 lbs.
• Height of Lift: 3 - 4 feet
• Distance of carry: 30 yards
• Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation
• Employee should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb: Occasionally Reach: Occasionally