Receptionist-Collision Center

Responsibilities

• Greet customers that enter our Collision Center in a professional curtious manner.
• Direct customers to to appropriate team member to assist them.
• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Covers questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Aid the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Qualifications

• MUST HAVE COLLISION CENTER EXPERIENCE!
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual a PLUS!

Pay

Competitive pay.

Schedule

Not specified.

Benefits

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• community involvement
• company paid vacation and holidays