Receptionist - Collins Clinic

Essential Duties & Responsibilities

• Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.
• Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.
• Determines if a caller is an emergency and instructs them to dial 911; notifies patient’s nurse.
• Collections over-the-counter money for co-pays/co-ins, deductibles, outstanding balances.
• Receives and distributes all voice mail and other messages timely.
• Routes calls appropriately in accordance with guidelines.
• Takes complete and accurate messages.
• Maintains call schedule and notifies Manager.
• Affords assistance with patient appointment reminder calls as needed.
• Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.
• Creates new patient accounts and charts as needed.
• Updates patient demographic and insurance information in accounts.
• Follows confidentiality and security rules when providing patient information.
• Distributes mail to specified recipients.
• Reports telephone system or telephone line problems immediately to manager.
• Adheres to OSHA guidelines and participates in safety program.
• Performs any other services deemed reasonable by physician or manager.

Education

High School Diploma/GED required.

Experience

Receptionist in physician office

Additional Experience Preferred: EMR experience preferred