Receptionist - Clinic - B

About the role

The Clinic Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming environment while managing front-desk operations, patient registration, appointment scheduling, phone communications, and administrative support. The ideal candidate is customer-focused, organized, and committed to delivering exceptional patient experiences in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors in a friendly, professional, and compassionate manner
• Answer and direct incoming telephone calls, taking messages as appropriate
• Schedule, confirm, and reschedule patient appointments
• Register new and returning patients and update demographic information
• Verify insurance information and obtain required documentation
• Collect co-payments, outstanding balances, and other applicable fees
• Check patients in and out of appointments accurately and efficiently
• Maintain patient records and ensure documentation is complete and accurate
• Assist providers and clinic staff with administrative and clerical tasks
• Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications
• Maintain confidentiality of patient information and comply with HIPAA regulations
• Support a clean, organized, and professional reception area
• Perform other duties as assigned to support clinic operations

Requirements

• High school diploma or equivalent
• Previous customer service, receptionist, or administrative experience
• Strong communication and interpersonal skills
• Basic computer proficiency, including experience with Microsoft Office applications
• Ability to multitask and work effectively in a busy environment
• Strong attention to detail and organizational skills

Qualifications

• Exceptional customer service and patient relations skills
• Professional demeanor and positive attitude
• Strong verbal and written communication skills
• Ability to prioritize tasks and manage time effectively
• Excellent organizational and problem-solving abilities
• Ability to handle sensitive information with discretion and confidentiality
• Must possess the ability to maintain control and professionalism

Skills

• Previous experience in a healthcare or medical office setting (preferred)
• Experience with electronic health records (EHR) systems (preferred)
• Knowledge of medical terminology and insurance verification processes (preferred)

Shift: 1st | Hours per week: 40 | Schedule: 8a - 5:00p | Benefits Status: Eligible | Department: Beloit Clinic Registration