Receptionist - Clinic

Shift: 1st • Hours per week: 40 • Schedule: 8a - 5:30p • Benefits Status: Eligible

About the role

The Receptionist answers incoming telephone calls, checks in patients as they arrive, schedules appointments, takes telephone messages, and directs patients to various areas.

Responsibilities

• Answer incoming phone lines in a prompt, courteous manner.
• Accurately record pertinent information when scheduling appointments and taking phone messages.
• Completely and accurately implement check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card.
• Direct patients to the correct waiting area.
• Verify that signature of NPP is on file; if not, have patient sign form and update on system.
• Check patients out after completion of physician visit or procedure.
• Schedule any necessary follow-up appointments.
• Schedule appointments according to physician's guidelines, using all options to represent the physicians' practices in an accommodating manner.
• Participate in opening and closing responsibilities and Saturday schedule, by rotation.
• Set up information on system for new patient accounts.
• Follow instructions regarding patient account status to determine delinquent accounts and alert appropriate personnel at time appointment is scheduled.
• Collect patient payments accurately (includes cash, check, debit, and credit card payments), enter payments into computer system, and print receipt.
• Refer patients' questions regarding insurance, billing, patient accounts, payments, and record transfer to the proper department.
• Attend to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician in an efficient and timely manner.
• Meet productivity benchmarks as established for position to meet quality and quantity standards.
• Execute changes when indicated on patient data within the computer system, e.g., address, phone number.
• Update patients on doctors' schedule changes, such as running behind due to emergency, obtaining this information from the nurse.
• Prepare desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, and supplying work area with needed equipment.
• Direct dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary.
• Demonstrate ability to perform functions accurately and efficiently with computer software applications appropriate to the position.

Requirements

• High school graduate or equivalent required.
• Medical terminology and/or medical clinic reception experience preferred.
• Excellent organizational, verbal communication, and interpersonal relation skills to be utilized with patients, public, and staff.
• Ability to work with a diverse patient population.
• Ability to read, write, add, subtract, and alphabetize.
• Computer literacy.
• Accuracy, attention to detail, flexibility, and ability to work in a fast-paced, interruptive environment.
• Must be able to multi-task and prioritize work.
• Must possess the ability to maintain control and professionalism.