Receptionist Clerical - PD

Position Summary

Responsible for greeting residents, families and employees in the business office. Distributing cash to residents and families from resident trust fund. Creating badges for all new employees, assisting with replacement badges. Assisting in billing, Medicaid, Medicare A and B, and Insurance A and B claims in the ECS software system. Also responsible for covering the front desk for daily lunch breaks and vacation.

Essential Functions and Responsibilities

• Serve as the backup for the full-time Receptionist-Clerical position when needed:
• Assist Families and resident with insurance questions, cash for shopping trips, and reimbursement to families from trust.
• Process Medicaid Renewals, reaching out to families for updates in insurance, banking information and any other financial changes to their resident's finances, assist with all COLA adjustments in ECS.
• Contact Families when residents are no longer covered under Medicare A or Insurance A, issuing the appropriate government issued cut forms.
• Prepare and obtains signatures for Social Security Representative Payee forms, fill and mail annual Representative Payee Report.
• Create UBO4 in ECS for secondary insurance billing, adjusting amounts and manipulating claims to appropriate payers by interpreting the insurance profile claim in ECS.
• Maintain open communications between departments and emergency personnel, as the reception desk is the "command post" for fire and/or medical emergencies.
• Monitor the WanderGuard system for the protection of residents who enter the lobby area.
• Monitor the Secondary call bell system and pager system.
• Monitor the fire alarm system controls located in the back of the front desk area.
• Monitor the security video screens located on the front desk.
• Notify Security of possible emergency situations existing in the front lobby.
• Liaison for all visitors, vendors and deliveries.

Qualifications Required

• High school diploma or equivalent.
• College Business and Computer course preferable.
• Minimum of three-year computer experience including Microsoft Word, Excel and Office.
• Ability to get along well with the residents and the public.
• Advanced computer analytical skills utilizing various program applications such as Adobe Reader and Editor, Power Point, etc.
• Ability to read and interpret documents such as government issued updates for Medicaid, Medicare and Insurance.
• Ability to calculate figures and amounts.
• Ability to analyze complex write routine reports and correspondence.
• Ability to speak effectively before general public or county employees.
• Knowledge of office equipment.