Receptionist & Clerical Assistant, CCBHC

About the role

The Receptionist & Clerical Assistant will assist with the day-to-day administrative operations of the site including greeting clients, answering phones, monitoring the front desk, responding to requests, maintaining calendars, typing, filing, data entry, sorting mail, and mail delivery. This position reports to the Office Manager.

Responsibilities

• Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Monitors visitor access and maintains security awareness
• Answers, screens, and forwards incoming phone calls
• Receives and processes new client identification and insurance information
• Provides clerical and organizational support as directed by supervisor
• Processes requests and places orders for office supplies at two administrative locations
• Maintains clinic/center room calendars
• Obtains and distributes information for meeting attendees and assists in the coordination of on-site meetings as needed
• Sorts, opens and distributes mail, including FedEx, UPS, and other carriers, according to destination such as letters, bills, payments, inter-office mail, etc.
• Applies postage and prepares outgoing mail for pick-up or delivery
• Drafts written responses or replies by phone or e-mail requests when necessary, and responds to regularly occurring requests for information
• Works in collaboration with other staff to cover phones, directing callers to the appropriate parties, answering questions and taking messages when necessary
• Follows routine clerical functions such as answering phones for supervisor or performing data entry with accuracy in a timely manner
• Performs other duties as assigned

Schedule

• Monday-Friday
• Most shifts 8:30am-5pm
• Evening availability required 1-2 days per week (for example, 11am-7pm)
• Clinic open until 8pm

Marginal Duties

• May be required to travel between locations
• May type form letters, correspondence, or purchase orders based on information from records and files
• Independently prepares rough drafts and answers routine letters

Qualifications

Education: High School Diploma/GED

Experience: 2 years related experience

Skills

• Working knowledge of computers, email and the internet and the ability to function in a computer-oriented office
• Ability to type a minimum of 50 words per minute
• Ability to operate standard office equipment
• Must be able to work well under pressure, meet tight deadlines and pay attention to detail
• Ability to work independently and to take initiative and complete assignments with minimal instructions
• Ability to adhere to existing policies and procedures, maintain records and deliver accurate reports

Pay & Benefits

Salary Range: $19.00 - $22.00 per hour

• Generous PTO
• Dental insurance, vision insurance, 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Public service loan forgiveness
• Cell phone reimbursement (up to $50/month)