Receptionist - Bloomington Pain Clinic FT

Full-time position, 40 hours per week. Schedule: Monday–Thursday 7:30am–5:00pm, Friday 7:30am–12:00pm.

About the role

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice computer system including the total medical billing functions.

Responsibilities

• Greet new and existing patients upon arrival
• Answer a multi-phone system
• Screen and transfer calls to appropriate staff or voicemail
• Collect copayments as well as patient balances and enter into patient accounts
• Balance end-of-day payment ledger
• Schedule and reschedule patient appointments
• Copy, file, and fax documents
• Collect and verify patient demographics and insurance information while following HIPAA
• Enter secondary insurance payments

Physical Requirements

• Requires sitting for long periods of time; also stooping, bending, and stretching for files and supplies
• Occasionally lifts files or paper weighing up to 30 pounds
• Physical strength to perform the following lifting tasks:
  • Floor to waist – 20 pounds
  • 14” to waist – 30 pounds
  • Waist to shoulder – 20 pounds
  • Shoulder to overhead – 10 pounds
• Carry 30 pounds for 30 feet
• Push 10 pounds/force for 30 feet
• Pull 10 pounds/force for 30 feet
• Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and other office equipment
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts
• Must view and type on computer screens for long periods
• Work in an environment which can be very stressful

Reporting Relationship

Reports to the Office Manager.